Help & Frequently Asked Questions (FAQs)
1. How do I track my shipment?
You can track your package anytime using your tracking number on our website.
2. How long does shipping take?
Delivery times vary depending on the service and destination. Standard shipping to Haiti usually takes 3-15 days.
3. What items are prohibited?
We cannot ship dangerous or restricted goods such as weapons, drugs, cash, hazardous materials, or live animals.
4. Do you offer insurance?
Yes. Customers may request insurance at an additional cost for extra protection.
5. How can I pay for services?
We accept payments online through our website, or in person at our office.
6. What happens if my package is delayed or lost?
Contact our support team immediately with your tracking number. Claims must be filed within 7 days of delivery (for damage) or 14 days (for loss).
7. How can I contact T-Jude Express?
Email: info@tjudeexpress.com
Phone: +1 (857) 855-5286
